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General Frequently asked questions
WHat is your turn around time?
The answer varies a lot depending on if you have art created for the project. After art approval signs/banners take roughly 3-5 business days, screen printing/embroidery takes 7-10 business days, and full color printing 5-7 business days. Rush jobs are sometimes possible depending on schedules. Ask a team member to learn more.
Do i have to provide print ready art?
No. You don't have to provide the exact files you need. For most of what we do, we create custom designs/art for our clients. We do not have a book of art. Our experienced graphic design team is ready to put together your next business card or invoice forms especially for your company needs. For new jobs, we typically send proofs for all types of orders. If you want a proof, please be sure to ask for one just to be sure we know in advance.
How "Green" is your company?
With our constant use of paper products, maintaining a "green thumb" is what we strive for with each job. We do our very best to not waste any material and recycle un-used or mis-printed paper whenever possible. We even have access to recycled paper and eco-friendly apparel made from 100% recycled material. Ask a team member to quote you for these products for your next order.
What is your return policy?
Your satisfaction is our #1 priority. If you order products from us and they are not what you wanted, we will provide a refund or credit towards your next order. Any decorated/customized products or sample apparel pieces can not be returned, however.
What are your accepted forms of payment?
We accept cash, check or card. Accepted cards include AMEX, Mastercard, Visa and Discover. On orders over $400, a 3% processing fee may apply. You can avoid this by paying in cash or check. If you have an employee deduct form you use with us, you can find it here.
Apparel Frequently Asked Questions
Can I bring in my own apparel to get decorated?
Yes, you can bring in un-washed, brand new items for decoration. Be sure that the area you are looking to screen print or embroider is clear of obstructions and bring it to one of our team members to confirm decoration capabilities. There will be a Customer Supplied Garment Waiver we will need you to sign, so you can print it out here and bring with you, or you can fill it out when you come in.
What is an online store?
We offer online stores for the groups and companies that want to sell their decorated apparel to their team members. Many groups use this as a fundraising opportunity as well to raise money for their sports season or for a special cause. To learn more about how to get a website set up for your group, give us a call to see if you qualify.
What are Screen Printing Set Up Fees?
When it comes to screen printing, each time a job is ordered, we have to burn screens (1 screen per color per location). This process requires time to complete, hence the set up fees. You can view this video to learn more about the process if you are interested.
What is the minimum embroidery/screen printing quantity?
When it comes to screen printing, the minimum is 12 pieces. Embroidery on the other hand can be as low as 1 piece, however, there is a $25 minimum embroidery fee that applies to all orders. Your best pricing for embroidery starts at 12 pieces.
How much does it cost to have screen print/embroidery done?
Cost is dependent on a few factors: We need to know which item you are looking for, the quantity, & the art placement/colors you have chosen. When it comes to screen printing, your costs are heavily dependent on the amount of color in the art. You can find our house colors here. Embroidery on the other hand depends on the stitch count of your logo. Stitch count can be estimated by one of our team members, but until the logo is digitized, it is strictly an estimation.
Can I get a sample of an apparel item?
Looking for the peace of mind from seeing, touching, or even trying on a product before placing your order? We can have a blank sample at your door within a couple days to make sure your printed products are exactly what you want. We also have some samples in our showroom that you are welcome to check out.
Give us a call at 248-486-1777 to schedule time to stop in and work with a sales rep with samples in our showroom or call one of our team members at your convenience and will be happy to arrange shipment of a blank sample, usually for a small fee.
What brands do you carry?
We carry a plethora of brands from Nike, Ogio, Champion and Eddie Bauer to Port Authority, District, Sport Tek and so much more. To learn more about the brands we carry, please schedule an appointment or feel free to give us a call.
Commercial Printing Frequently asked questions
What logo/file should I send you for the project?
When it comes to photos for banners or signs, please email the highest resolution photo you have. Outdoor lighting is preferred for best quality (avoid shadows).
For logos, high resolution vector art is preferred (.eps or .ai). Right clicking a photo from a website usually will not print well. If you are not sure if your photo will print well, expand & enlarge the photo on your computer. If it is pixalated or blurry, it will also print that way for us.
Can I order Raised ink?
While we have the ability to get you paper products with raised ink, full color printing has taken over the industry typically costing our customer MUCH less to print business cards, invites, etc. To learn more or to request a quote, please give our office a call.